• How to Positively Manage Those Negative Reviews

    One year ago - By Restaurant Engine

    Negative reviews give you a chance to show your diners you care.
    Business Insider tells its readers, “As the digital era continues to grow and expand, review sites will, more and more, become the gatekeepers to customer acquisition. The best way to maintain a positive reputation is to ensure flawless customer service and experience.”
    Furthermore, you may already know the often-cited statistics from an Ohio State University study:
    60% of restaurants don't make it past the first year.
    80% of restaurants go under in five years.
    Why do we bring this up? To have a successful restaurant and beat...
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